At Stone Lodge we aim to provide a high quality of service in all areas of our work. We welcome your comments and complaints. If we get things wrong we want you to tell us so we can put things right and learn from our mistakes. We take complaints seriously and in order to deal with them fairly we have a clear procedure for you to follow.

Anyone who is affected by the things we do, the services we provide or the policies we operate can make a complaint.

Your comments and compliments are also important to us and will be passed on to the relevant service area or member of staff for them to learn from.

You can make a complaint, comment or compliment in whichever way you prefer:

By email at info@stonelodgegroup.com

In person, at our office or when a member of staff is visiting you at your home

By filling and submitting the complaints form below.

We will send you a letter or email you back within three working days, to tell you that your complaint has been put on our complaints' register.

You should receive a full written response, within 10 working days, from the manager who is investigating your complaint. The manager may also contact you to ask you for more information.

Anti-social behaviour

Whenever someone reports anti-social behaviour to us, we will respond rapidly, and treat all reports seriously. Stone Lodge will not tolerate anti-social behaviour and will make every effort to stop it using a range of measures working in partnership with our tenants, local agencies and communities.

Please email info@stonelodgegroup.com for a full copy of our anti-social behaviour policy.

Complaints and Comments Form

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